You can cancel your order for a full refund within 7 days of the purchase date if the shipping process hasn't started. Some items might have high damage rates to specific regions, and might require larger minimums to ship safely, or we may need to cancel them completely due to a high chance of damage.Ĭhange your mind about an order? Click Here to send a cancellation request. We do our best to ship products as quickly as possible, but sometimes the info presented on our website becomes outdated before we can update it.Ĭertain contiguous locations may incur additional charges if they're in remote locations that are not easily accessible by our carriers or out of range. White Glove Delivery Premium: This service offers all of the white glove perks plus the addition of removing and disposing of the packaging and debris. This does not include lighting assembly or installations that would require mounting an item to a wall, ceiling, or modifying a customer's property in any way. This service includes delivery up 1 flight of stairs and/or an elevator. White Glove Delivery: This service upgrade includes bringing the product(s) in to the room of your choice, removing the box, and performing basic furniture assembly. If you have a long driveway most freight trucks cannot deliver onto the driveway. If you're out of range, then Economy means curbside freight delivery. Economy Shipping for Freight & Oversized shipments will be delivered to the front door of the home or building by a professional delivery company. All small parcel shipments are delivered by a common carrier (Fedex, UPS, USPS). Customers will have the option to pay extra to deliver out of range on a case by case basis.Įconomy Shipping: Economy Shipping levels vary by region and item size. We will waive any cancellation fees if an order is out of range and we cannot deliver it. Out of range deliveries may require quantity minimums or be undeliverable. Some examples of remote are but not limited to: Fire Island, Nantucket, Martha's Vineyard. There may be some remote locations such as islands or mountain areas that are excluded and considered "out of range". Those locations in addition to international shipments will be quoted on a case by case basis.įreight/ Oversized: The following states are within our shipping range for oversized items and orders, and they always ship free: CT, DE, DC, FL, GA, IL, MD, MA, MI, NJ, NY, NC, OH, PA, SC, VA. Small Parcel: We ship small parcel items nationwide excluding AK, HI, and some remote locations. Quickship items have a lead time of 1-2 weeks for freight and 3-5 days for small parcel. Lead times for in stock items range between 1-6 weeks depending on the origin warehouse location. If an item shows a specific quantity, then that means it's in stock. Please double check with our staff via chat, email, of phone to confirm product availability and lead times.
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